Privacy Policy for Feeq

 

Effective Date: November 6, 2025

1. Introduction Welcome to Feeq. This Privacy Policy explains how Feeq FZE (“Feeq”, “we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit our website https://feeq.ae/ (the “Site”), purchase products from Feeq Trading, or inquire about services from Feeq Tech Solutions.

We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with the laws of the United Arab Emirates.

2. Information We Collect We collect information to provide and improve our services. The type of information we collect depends on how you interact with our Site.

a) Information You Provide to Us:

  • Personal Identification Information: Name, email address, phone number, shipping and billing address when you create an account, place an order, or fill out a contact form.

  • Business Information: Company name and job title when you inquire about our IT services (Feeq Tech Solutions).

  • Communications: Information you provide when you contact our customer support, participate in surveys, or communicate with us in any other way.

b) Information We Collect Automatically:

  • Transactional Data: Details about products you have purchased, order history, and payment information (Note: We do not store your full credit card details; this information is processed securely by our third-party payment gateways).

  • Technical Data: IP address, browser type and version, operating system, and other technical information about the device you use to access our Site.

  • Usage Data: Information about how you use our Site, including the pages you visit, the products you view, and the time you spend on the site. This is collected using cookies and similar technologies.

3. How We Use Your Information We use the information we collect for various purposes, including:

  • To Provide Our Services:

    • To process and fulfill your orders from Feeq Trading, including managing payments, shipping, and returns.

    • To respond to your inquiries and provide proposals for services from Feeq Tech Solutions.

    • To create and manage your online account.

  • To Improve Our Site:

    • To understand how our users interact with our Site and to improve the user experience.

    • To analyze trends and for statistical purposes.

  • For Communication & Marketing:

    • To send you transactional communications, such as order confirmations and shipping notifications.

    • To send you marketing communications (such as newsletters and special offers) if you have opted-in to receive them. You can opt-out at any time.

  • For Legal & Security Purposes:

    • To comply with our legal obligations under UAE law.

    • To prevent fraud and protect the security of our Site and our users.

4. How We Share Your Information We do not sell your personal information. We may share your information with trusted third parties only in the following circumstances:

  • Service Providers: We share information with third-party companies that perform services on our behalf, such as payment processors, courier and shipping companies, website hosting providers, and digital marketing platforms.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities in the UAE.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred.

5. Data Security We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. We use SSL (Secure Socket Layer) technology to encrypt data during transmission. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

6. Your Rights Under UAE Law Under the UAE’s data protection laws, you have certain rights regarding your personal data. These include:

  • The Right to Access: You have the right to request a copy of the personal information we hold about you.

  • The Right to Rectification: You have the right to request the correction of inaccurate or incomplete data.

  • The Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.

  • The Right to Restrict Processing: You have the right to request that we limit the processing of your personal data.

  • The Right to Object: You have the right to object to the processing of your data, for example, for direct marketing purposes.

To exercise any of these rights, please contact us at privacy@feeq.ae.

7. Web Analytics and Advertising We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

8. Use of Cookies Our Site uses cookies (small text files placed on your device) and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. This includes both first-party cookies and third-party cookies as described in our Web Analytics section. You can manage your cookie preferences through your browser settings.

9. Children’s Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this policy periodically.

11. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Feeq FZE Based in the United Arab Emirates Email: privacy@feeq.ae