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Frequently Asked Questions

Welcome to the Feeq FAQ page. We've compiled answers to the most common questions about our products, services, and company. If you can't find what you're looking for, please don't hesitate to contact us directly.

What is Feeq?

Feeq is a diversified UAE-based company with two main divisions. Feeq Trading is our e-commerce store offering consumer products like electronics and home goods. Feeq Tech Solutions is our IT services division, providing web development, digital marketing, and AI agent services to businesses.

How can I contact customer support?

For questions about products or online orders, please contact our Feeq Trading team at sales@feeq.ae. For inquiries about our IT services, please contact our Feeq Tech Solutions team at tech@feeq.ae. You can find more details on our Contact Us page.

Feeq Trading (Products & E-commerce)

What areas do you ship to?

Currently, we offer shipping services to all Emirates within the United Arab Emirates and Saudi Arabia. Delivery times and associated charges may fluctuate depending on your specific location.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number and a link to the courier's website. You can use this number to monitor the status of your delivery in real-time

What is your return policy?

We accept returns for damaged items only with proof of video Within 3 Days of purchase, Please review our full return policy page for specific details and exceptions. To initiate a return, please contact our support team with your order number.

Are the products you sell authentic?

Absolutely. We are an authorized reseller for many brands and work exclusively with official distributors. All products sold on Feeq are 100% genuine and come with a standard manufacturer's warranty where applicable.

Feeq Tech Solutions (IT & AI Services)

What types of businesses do you work with?

We work with a wide range of businesses, from startups and SMEs to larger enterprises across various industries in the UAE. Our solutions are customized to meet the specific needs and budget of each client.

How do I get a quote for a web development project?

The best way to get a quote is to schedule a free, no-obligation consultation with our team. We will discuss your project requirements, goals, and features in detail to provide you with an accurate and transparent proposal.

What are AI Agent Services?

AI Agent Services involve creating and implementing artificial intelligence programs (agents) to automate tasks. This commonly includes developing custom AI chatbots for 24/7 customer support, automating repetitive business processes, or analyzing data to provide business insights.

I already have a website. Can you help me with digital marketing?

Yes. We offer standalone digital marketing services, including SEO, social media marketing, and PPC advertising, to help you increase your online visibility, drive targeted traffic to your existing website, and achieve your business objectives.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.